Create a Website Account - Manage notification subscriptions, save form progress and more.
Show All Answers
The City of Healdsburg has adopted the 2019 California Code of Regulations. You can find information about the code at www.bsc.ca.gov
Work Exempt from a Permit
Department of Consumers Affairs Contractors State License Board http://www.cslb.ca.gov/
Better Business Bureauhttp://www.bbb.org/greater-san-francisco/
If you have questions regarding what stage of plan review your permit is at, please contact the Building Department for (707)431-3346.
The Planning Division administers the Healdsburg Land Use Code and has several additional restrictions on the location and height of fences. If you have questions and need additional information please contact the Planning Department at (707)431-3346.
Items g, h, and i, are not to be included in the alteration of floor area calculation:g. Partial removal of wall finishes necessary for repair due to flooding.h. Removal of floor finishes which exposes floor framing and/or the removal of concrete slab, unless part of a floor/ceiling assembly. i. Relocating plumbing fixtures in bathrooms and/or kitchen.
Healdsburg Construction Waste Management Plan Form
Please see our Renewable Energy Permit page, which can be found here. These include Solar permits and Electric Vehicle Charging Stations.
All businesses operating in the City of Healdsburg (City) are required to obtain a business license. “Operating” is defined as ALL businesses within City limits including but not limited to fixed site, itinerant, mobile, non-profit, home-based, consignment, subcontractor, & web businesses, as well as business located outside City limits generating revenue from within the City such as contractors with a jobsite within the City, a service provider performing onsite within the City, Farmers Market vendors, etc.A separate license shall be required for each branch establishment or location. Only one license will be issued to each location covering all types of business at the same location (i.e., service, retail, wholesale, etc.).
Business licenses are non-transferrable. Active businesses that change locations and/or ownership are required to file a new business license application. If your business changes location only, after completing your new application but before processing payment please email email@example.com to see if you qualify for a fee waiver. A separate license shall be required for each branch establishment or location and include all types of business at a location (i.e., retail, service, professional, etc.).
For most businesses, upon submission of a completed application and payment of the related license tax, a business license will be issued immediately.
For those businesses that are exempt, or engaging in Taxi Services, Alcohol Beverage Sales, Firearm Sales, Cannabis Sales, or Message Services the completed application will be forwarded on to the appropriate departments for code review and clearance prior to acceptance of payment and license issuance.
After license issuance, the Fire Department will review all completed Hazardous Materials Forms, the Public Works Department will review all completed Wastewater Discharge Applications, and the Planning and Building department will review zoning information.
For additional information or questions about a City business license, please call (707) 431-3304, email firstname.lastname@example.org or visit our offices located at City Hall, 401 Grove Street, Healdsburg.
A cross-connection is any temporary or permanent connection between the potable (e.g., drinking) water system and another source containing non-potable water or other substances that could contaminate your drinking water if a backflow condition occurs.
An example of a temporary connection could be a garden hose attached to a sink or a spigot with the end of the hose submerged in a tub full of detergent. An example of a permanent connection could be the water supply line to the boiler of a hot water heating system.
If you have any questions or concerns regarding cross connections or backflow prevention devices, please call the Utilities Department at 707-431-3369.
There are a couple of easy ways you can prevent a cross-connection:
Backflow is just what it sounds like: water flowing in the opposite direction from its normal flow. With the direction of flow reversed (due to changes in pressure), backflow can allow contaminants to enter the potable water system through cross-connections. Without proper backflow devices, something as useful as your garden hose has the potential to contaminate your home’s water supply and the public water system.
A potentially hazardous cross-connection occurs every time someone uses a garden hose sprayer to apply fertilizer or herbicides to their lawn. Without a backflow prevention device between your hose and the spigot, the contents of the hose and anything it is connected to can backflow into the home’s water system and contaminate your drinking water.
Backflow can occur 2 different ways, by back-pressure or back-siphonage.
Back-pressure is when a pump, elevated tank, boiler, etc. in a private system creates pressure that is greater than the pressure provided by the city water system. This can reverse the direction of flow, pushing contaminates into the drinking water system.
Back-siphonage occurs when there is a sudden reduction in the water pressure in the distribution system, such as if a water main breaks or if the Fire Department uses a large amount of water to fight a fire. When this occurs water flow can be reversed. This can create a suction effect, drawing contaminates into the drinking water system.
Backflow into the public water system can introduce contaminates, making the water in the system unusable or unsafe to drink. Every water supplier has a responsibility to provide water that is usable and safe to drink under all foreseeable circumstances.
Furthermore, consumers generally have absolute faith that water delivered to them through a public water system is always safe to drink. For these reasons, each water supplier must take reasonable precautions to protect its public water system against backflow.
The City of Healdsburg recognizes 3 methods of backflow prevention:
The method of backflow prevention required is based on the degree of hazard that the property and the various uses within the property represent to the city water supply. For more information, download a table showing the required backflow assembly for typical applications.
Recycled water and rainwater should not be placed in storage containers that are connected to piped landscape irrigation systems or to a drinking water supply. Recycled water and rainwater storage containers may only be connected by hose to separate irrigation systems (i.e., hoses connected to above ground drip irrigation systems or sprinklers that are disconnected from potable water supply). Additionally, all equipment (hoses, etc.) and storage containers that come into contact with recycled water or rainwater should be dedicated for use only with non-potable water.
For instances where different systems (potable, rainwater, or recycled water) could come into contact with each other or where any parts of the system are underground, these must be inspected by the City and verified to have an air-gap separation to prevent cross-connection to the drinking water supply. These systems may be subject to backflow device requirements of the City’s cross-connection control program.
A backflow prevention assembly is an approved, testable assembly which uses spring loaded valves to prevent potential contaminates from backflowing into the city water system.
Backflow Prevention Assembly
Backflow Prevention Assembly with Green Freeze Protection Cover
It is the responsibility of the water customer to ensure that the backflow prevention assembly is in proper operating condition at all times. Backflow prevention assemblies must be tested annually. The City of Healdsburg sends notices to customers reminding them when the annual test is due.
The customer must contact a City of Healdsburg recognized tester to perform the test. If any repair work (including repairs resulting from freeze damage) or maintenance is performed on the assembly, a city recognized tester must re-test the assembly immediately and submit the test results to the City.
To be considered for the City's recognized tester list download and turn in the completed application form from our Cross Connection Control Program Page.
Effective April 1, 2021 the sales tax rate in Healdsburg is 9.00%. To find out the sales tax rate for any city in California, visit the State Board of Equalization's website.
State Board of Equalization Website
The property transfer tax rate in Healdsburg is $1.10 per $1,000.00 property value total. This includes the county tax rate.
The State of California will mandate that the 2016 California Fire Code go into effect January 1, 2017. The City of Healdsburg prepared amendments and additions to the codes to reflect local conditions through the Health & Safety Code Sections 17958.5 and 17958.7. Staff has made recommended findings to add, delete and amend specific portions of the mandated code due to local climatic, geological and topographical conditions in order to mitigate the potential damage caused by earthquakes, flooding, erosion, and fires.
The local amendments provide regional consistency with regards to the administrative portions of the codes and fire sprinkler installations. The proposed fire code amendments have very few changes from the previous code adoption and the most significant change is the amendment of the following sections: (The amended code is shown in Italics.)
ALTERATION OF FLOOR AREA. For the purpose of this definition, the following criteria shall be considered in determining the percentage of “alteration of floor area.” The 50% referred to under “Substantial Remodel” applies to the entire building’s gross floor area in plan view. The entire room or space where the remodel is taking place will be considered in the calculation, either alone or in combination with any of the following:
1. Removing wall finishes and exposing framing of;a. Interior wall (where finishes are removed from one side only the room or space to which the framing is exposed will be included in the calculation). b. Perimeter exterior wall (one or both sides).2. New wall construction, removing, or repositioning, either interior or perimeter exterior walls, the rooms or spaces on both sides of the wall will be included in the calculation. 3. Removal of the ceiling in any room or space to expose rafters trusses, beams, purlins, or floor joists. The floor joists must be within a floor/ceiling assembly. 4. Removal of the roof structure (only rooms or spaces that are directly below the removed roof structure will be included in the calculation).5. In the non-residential portion of multi-tenant buildings, individual tenant space improvements in which the space is reduced to a “shell” condition, shall require that the future tenant improvement comply with these fire sprinkler requirements.6. Other alterations considered substantial by the Fire Code Official (see DSA-AC definition of “Alteration” in the 2016 California Building Code).
Items 7, 8, and 9, are not to be included in the alteration of floor area calculation:
7. Partial removal of wall finishes necessary for repair due to flooding.8. Removal of floor finishes which exposes floor framing and/or the removal of concrete slab, unless part of a floor/ceiling assembly. 9. Relocating plumbing fixtures in bathrooms and/or kitchen.
SUBSTANTIAL REMODEL. In all existing buildings or structures, any alteration of floor area that is greater than fifty percent (50%) of the existing gross floor area or meets the definition of a substantial improvement as defined by the California Building Code. (see ALTERATION OF FLOOR AREA).
CHAPTER 9FIRE PROTECTION SYSTEMS
903.6.1 Substantial remodel. An automatic sprinkler system shall be provided throughout all buildings that undergo a substantial remodel or substantial improvement.
Exceptions: 1. Detached Group U occupancies 1000 sq. ft. or less. 2. Agricultural buildings and private riding arenas as approved by the fire or building code official.3. Detached pool houses up to 1000 sq. ft. in floor area within 50 feet of the pool and limited to a single bathroom. 4. Detached non-combustible motor vehicle fuel dispensing canopies classified as a Group M occupancy.5. Detached Car Ports of non-combustible construction with no habitable space above.6. Alterations or additions made solely for the purpose of complying with the Americans with Disabilities Act (ADA) or as contained in CBC exception # 4 of Section 11B-204.2.7. Partial removal of wall or floor finishes necessary for repair due to flooding.8. Whenever there are practical difficulties involved the Fire Code Official shall have the authority to grant modifications in individual cases provided the modifications do not lessen the health, life and fire safety requirements as permitted in Section 104.8.
The current regulation does not effectively address major remodels, providing appropriate fire and life safety improvements for conditions that exist in Healdsburg, and has not been consistent with other cities and jurisdictions within the County. The occupants of these major remodeled buildings benefit from upgraded plumbing, electrical, ADA compliance, new architectural design, but do not benefit from fire and life safety systems.
The Building Official and Fire Marshal have worked closely on these projects as not to be over burdensome while meeting the intent of the code. The One-Stop process has also been instrumental in helping applicants with early notifications of sprinkler requirements.
Two of the eight exceptions to this amendment include alterations or additions made to comply with the American with Disabilities Act, and alterations and repairs from flood damage. Finally whenever there are practical difficulties involved, the fire code official has the authority to grant modifications in individual cases provided the modifications do not lessen the health, life and fire safety requirements. The proposed fire code amendment is posted on the City website news with facts about sprinklers to provide education on the costs, insurance and benefits of sprinkler systems.
City Hall is open:
Please see the main calendar for closure dates.
Once you’ve registered you will be able to view your account history, enroll in AutoPay, edit your payment profiles, enroll additional utility accounts, manage your user settings, and more!
The Information Technology Services Department provides technology support and solutions for the City of Healdsburg's departments and employees.
Unfortunately, no. The Information Technology Services Department provides technology support and solutions for internal City of Healdsburg departments only.
The City of Healdsburg provides our citizens and those visiting our City the opportunity to access free Wi-Fi via our public access network called wifihealdsburg. Wi-Fi Healdsburg currently covers the downtown area between City Hall and the Police Department (including the Plaza) as well as the Villa, the Swim Center and the Community Center. If available in your location you will see wifihealdsburg listed as one of your hotspots. Simply connect to it as you would any other hotspot (device dependent) and agree to the terms and conditions you are presented when you open your browser. Please note that your connection will expire two hours after you log in, simply reconnect and you will continue to have access.
You are required to hang your placard on the rear view mirror or front dash so that it is visible by the enforcement officer (22511.55 (a) (1) California Vehicle Code). If the placard was not displayed as required, but is otherwise valid, you may bring it to the police department and pay a $25 fee for handling the dismissal of the parking citation (40226 California Vehicle Code). You may also appeal the citation in two ways
If your placard is expired, then you may be faced with having to pay the $500 fine.
There are three ways to pay a parking ticket you’ve received in the City of Healdsburg. Payments are not accepted at the Healdsburg Police Department so to pay your parking citation, you may
Your parking citation can be located by the license plate or citation number online: go to www.CitationProcessingCenter.com and search for your citation.
Disputing a Parking Ticket
The Community Services Department reserves the right to cancel classes due to lack of enrollment or for any other unforeseen circumstance. In the event that the Department, or contracted instructor cancels a class or program, enrollees will receive a full refund. Refund requests made by a participant 72 hours prior to the start of class will be issued a full refund minus a $5 administration fee. Requests received less than 72 hours prior to the start of the class will be assessed a $10 administrative fee. Administrative fees are waived if the participant transfers to another class or program. Refund requests made during the course of an activity will be prorated and subject to a $10 administrative fee. Failure to attend a program or 'no shows' will not be granted a refund.
The Police Department lobby is open everyday from 7:30 AM to 7:30 PM.
Office Hours: Monday - Friday8 a.m. to Noon -1 p.m. to 4:30 p.m.
Court Hours: Monday - Friday8 a.m. to 5 p.m. 707-521-6700
Information and documents needed to initiate the record sealing process are available through the Sonoma County Juvenile Probation Department at 707-565-6229.
The Department does only ink fingerprinting, not Livescan. This service is available on Tuesdays and Thursdays, 8 a.m. to 9 a.m. No appointment is necessary. However, it is suggested you call on the day you plan to come in to make sure the service is available and not cancelled. The fingerprint service is $29.00 per card. You must provide your card(s).
Chief Jenkins is not always available to meet with. An appointment can be scheduled through dispatch at 707-431-3377.
You may talk to a supervisor to make an informal commendation or complaint by coming to the department or by calling our main number, 707-431-3377. If you would like to make a formal complaint, a form can be obtained at the Police Department or by downloading the form (English/Spanish).
http://sonoma.planetecosystems.com/myplan/energytips Efficiency Tips
Please call the Senior Center Monday-Friday 9 am - 5 pm for help and information regarding all our programs, classes, service. Our staff and volunteers are here to help!
Get 100% renewable geothermal electricity by selecting our Green Rate option.
In the event of a utility emergency please contact our 24-Hour Utility Response Hotline to report a water, sewer, electric, or street issue at (707)431-7000 or Toll Free (855)755-6586. For natural gas issues, please call PG&E at (800) 743-5000.
Your account becomes delinquent if your utility bill has not been paid by the due date. Accounts not paid in full by the due date will be subject to a late fee of 1.5%. Residential Water service will be disconnected after being delinquent no less than 60 days. Electric and Non-Residential water service will be disconnected after being delinquent no less than 30 days. Seven or more days prior to disconnection of service, the City will contact the account holder by telephone or written notice.
Please contact the Utility Customer Service line at 707-431-3307 prior to the reminder notice/reminder call due date if a payment arrangement or amortization schedule is needed. Requests will not be granted past the notice/call due date.
If you have unexplained higher than usual water usage and suspect you may have a leak, contact the Utility Billing Customer Service line at 707-431-3307. A utility worker will be dispatched to check the water meter and look for indications of a leak.
When a water leak has been repaired, the account holder may be entitled to a leak adjustment. Please refer to the City’s Leak Adjustment Policy below: Adjustments may be available for certain types of water leaks when there is evidence that the leak was not due to willful or negligent acts on the part of the customer. To be considered for a water leak adjustment the following criteria must be met: 1) The water usage in question was excessive compared to normal usage for the same period(s) in the prior year, 2) The customer repaired the leak in a timely fashion and can provide proof of the repair, and 3) The customer is able to describe, in writing, the nature of the leak and the repairs.
Adjustments must be requested within six months of the effected billing period and may be made to the water bills for up to two (2) billing periods based on the difference between the usage billed during the leak and water used the same period(s) last year. Related sewer adjustments will automatically be taken into consideration and sewer usage billed or upcoming SSA calculations adjusted accordingly. Adjustments are limited to one instance per calendar year. Please Contact our Utility Department for more information or to inquire about receiving an adjustment. Address: 401 Grove Street, Healdsburg, CA 95448 Email: UtilityBilling@ci.healdsburg.ca.us Phone: (707) 431-3307
The City offers a discount program to residential utility customers who own battery electric vehicles that provides a flat rate discount on electric rates for qualifying customers. Approved applicants will be required to change to a Time-of-Use meter. Submit an application to get started.
If you believe that you have been billed incorrectly, send the bill and a statement supporting your claim to: The City of Healdsburg Attention: Finance Director 401 Grove Street Healdsburg, CA 95448. Appeals must be initiated within 25 days from receipt of the utility bill in question. Complaints or disputed bills will be rejected when the dispute appears to be over matters such as quality of a utility service, general levels of rates, pending rate applications and sources of water and power. Services will not be I interrupted for non-payment while an appeal is pending.
The City of Healdsburg refers qualifying low-income customers to the Home Energy Assistance Program (HEAP). This program has funds to help you pay 1 or 2 months of electricity per year. For more information call HEAP at (707)495-4417 or (800)233-4480, visit their offices at 1100 Coddingtown Center, Suite 1, Santa Rosa CA, print an application below, or visit the Utility Billing Counter at City Hall. HEAP Application
To deliver electricity to our customers, the City owns generation plants (geothermal, hydroelectric, solar, natural gas) throughout northern California. Once the energy is produced, it is transported across the State’s transmission grid, a network of high-voltage powerlines, to the City’s substation at Badger Park. The City owns and operates the distribution powerlines that deliver electric power from the substation to our electric customers.
As with most things, there are no guarantees; this includes the supply of electric power. Planned maintenance, birds, squirrels, weather events, and the occasional car accident can cause power outages and customers should be prepared for these events. We do provide 24/7 on-call staff coverage to speed outage restoration after-hours and our maintenance and repair programs tend to prevent many outages from occurring. The emergency Utility Hotline can be reached by calling (707) 431-7000 or toll free at (855) 755-6586.
Call (707) 431-7000 or (855) 755-6586. You will be asked to enter your account’s phone number including the area code. Select the appropriate reason for your call and a live representative will assist you with your problem.
The City has and continues to implement best practices such as constant patrolling of electric lines, annual inspections, installing new equipment, and line clearance tree trimming. For example, the City completed system hardening work along North Fitch Mountain Road. This work strengthened the poles and wires while also moving conductors further away from trees. View the Wildfire Mitigation Plan for more information.
If there is a safety concern, the City will assess the situation and may shut down (de-energize) portions of the power lines. Power outages in Healdsburg are rare and the City’s proactive work – such as ongoing tree trimming and overhead line maintenance -- significantly reduces the need to de-energize lines, but electric outages and public-safety power shutdowns are still a possibility.
The areas most likely to experience power shutdowns are along the western slope of the ridge east of the golf course and adjacent to the City’s open spaces. These areas are within the City’s Wildland Urban Interface (WUI) and by their nature have increased vegetation and risk of wildfire.
If the City needs to de-energize power lines in the event of a disaster such as a wildfire, the City will make every effort to communicate those shutdowns in advance via tools including NIXLE, emergency alerts on the City’s website, social media, and automated phone calls. The City is taking preventative measures to lessen or avoid the need for power shutdowns.
City utility customers can update their contact information by calling (707) 431-7000 or toll-free (855) 755-6586. You will be prompted to enter your phone number including the area code. Select option 2 and a live representative will assist you in updating your billing information.
The City has developed an emergency preparedness brochure (in both English and Spanish) to help the community better prepare for natural disasters in general. Included in the brochure is information on how to create an “emergency kit”. The brochure is available on the Emergency Services webpage here (bit.ly/CoHemergency).
Specific to a public-safety power shutdown, below are some actions that you, your family, friends, and neighbors should take to prepare.
The state’s transmission grid, a series of high-voltage power lines, is extremely reliable. The City does depend on PG&E’s transmission system to power the City’s sub-station, but the primary transmission feed does not run through fire-threat zones (Tier 2 or 3). While the City did lose its transmission source during the 2019 Kincade Fire, shutting down transmission lines is rare and citywide power outages are very unlikely.
It depends on the specific situation – it could be a few hours, 24 hours, or longer. Regardless of the reason for the power outage, the City will take every safe and sensible step to restore power as soon as possible. During widespread outages, the City will provide status updates through social media and NIXLE alerts of estimated times to restore power. We encourage the City’s electric customers to sign up for NIXLE by texting your zip code (95448) to 888777. Following the City’s Facebook and Nextdoor pages will also provide up-to-date and current information from the City.
Let the Utility department know if you are dependent upon medical devices requiring electricity or have limited mobility at bit.ly/UTILAFN or 707-431-3307. We are committed to providing additional safety measures for customers who need energy for certain medical needs, including sending extra notifications. View examples of medical needs and recommended power outage preparations.
Flex Alerts are voluntary calls for consumers to conserve electricity. When the power system is stressed and available supply may be insufficient to meet expected demand, the State will be asking everyone to voluntarily conserve energy. You can help by taking these actions:
The City will communicate if a flex alert is expected. Your conservation efforts can help us avoid power outages or service interruptions. Find out more about flex alerts and sign up for notifications from the State at flexalert.org.
These additional resources can help you prepare for public-safety power shutdowns and wildfires.
Please email email@example.com with your questions and comments.
As of April 3, 2023, the City has lifted its local water restrictions. State-wide regulations still prohibit certain wasteful water activities, including:
For more information on water restrictions , please visit the 2023 Water Management Frequently Asked Questions.
It is always important to avoid water waste and prepare for the next drought. Find out more about resources to conserve water at www.smartlivinghealdsburg.org.
City of Healdsburg is part of the Sonoma-Marin Saving Water Partnership, which has many great programs and resources, including Water Saving Tips. You can also check out the Do-It-Yourself Home Energy and Water Savings Toolkit from the Library for FREE.
Find our more about resources to conserve water and rebates available at www.smartlivinghealdsburg.org.
The Ordinance applies to:
For more information, please visit the Water Efficient Landscape Ordinance webpage.
We have many indoor and outdoor water rebates available. Please view the full list of rebates at www.smartlivinghealdsburg.org.